Open to work · Based in Dubai, UAE
Shahmir Gill

Shahmir Gill

// AI Automation & CRM Lead

Most growing companies waste 20+ hours a week on manual sales and CRM work. Not because the team is slow, but because the systems don't talk to each other. I build the systems that make them talk. Close CRM & n8n automation specialist, 5+ years, 700+ production workflows that run themselves.

pipeline.flow
trigger
Form submit
trigger
Inbound SMS
tag → action
Route + dedup
workflow
Create lead
workflow
Notify agent
// in the last 3 months
~50K
Leads automated
35
Workflows shipped
0.034%
Failure rate (from 80%)
~5 FTE
Of manual work removed
// selected work

Systems shipped and still running.

Six production builds. Each one solves a failure mode that breaks naive automation: the retries, the races, the duplicate that calls the same lead twice, the outage nobody notices for 22 hours, the estate of hundreds of workflows that just has to keep running.

n8n · PostgreSQL · Redis · Queue Mode

Self-Hosted Rebuild for a Dubai Real-Estate Firm

A DACH-focused Dubai property firm ran about 800 Zapier zaps, with 300 to 400 on sales alone, failing roughly 80% of the time. Retry loops burned through task quota, forced four plan upgrades, and triggered a $9,989 surprise charge. I rebuilt the stack on self-hosted n8n with PostgreSQL and Redis, using queue-mode workers and database-level dedup locks, and consolidated hundreds of brittle zaps into 23 reliable production workflows.

80% → 0.034% failure rate
~10,088 hrs/yr saved (≈5 full-time staff) · ~$12,000/yr cost cut
Close CRM · OpenAI Whisper · Claude

AI Sales-Call Quality Analyser

Setters were graded by gut feel, so coaching didn't scale. I built a pipeline that takes every completed call, transcribes it with Whisper, then runs a two-agent Claude system that scores it against a 6-phase sales script and extracts every investor objection. It drops a short and long verdict into Slack and logs it for coaching.

Every call scored automatically
objective lead-quality + rep coaching at scale
Close CRM · n8n · Atomic Locks

Webhook Fan-Out Collapse: 62% → 0% Failures

Multiple CRM subscriptions to the same event fanned out 7 ways and timed out about 62% of the time, silently dropping leads. I replaced 13 trigger workflows with a single router that dispatches to sub-workflows behind an atomic Postgres lock, killing the fan-out at the source.

62% → 0% timeout failures
13 workflows → 1 router · zero dropped leads
Close CRM · n8n · Concurrency

"NEVER Twice": Race-Safe Lead Dedup

A single referral once spawned 196 duplicate leads under concurrent load. I designed a 3-layer dedup pattern: a submit-only filter, a pre-create check, and a post-create race resolver that picks a deterministic winner. The same lead can never be created twice now, even under simultaneous fire.

196 duplicates → zero
concurrency-safe across every CRM pipeline
Close CRM · Monday.com · PandaDoc

End-to-End KYC & Onboarding Pipeline

Client onboarding meant hours of manual doc creation, signature chasing, and status updates across three tools. I wired it end to end: a CRM trigger fires document generation, a signed-doc webhook updates the CRM and project board automatically, and every stage is deduplicated with a full audit trail.

48h → under 2h turnaround
3 PandaDoc templates · zero manual chasing
Close CRM · n8n · Lead Routing

Lead Routing & Follow-Up Rebuild for a US SaaS Company

A US SaaS company was losing deals to slow, inconsistent follow-up, and leads were landing with the wrong rep. I rebuilt their lead-routing and follow-up engine: instant qualification, territory and source-based assignment, and automated multi-touch sequences that never let a lead go cold.

+20% lead-to-appointment conversion
in the first 30 days · zero leads left cold
// experience

Where I've done the work.

2024 — Present
Infinity Software Solutions LLC · Founder
Founder & Automation Engineer
Founded a B2B automation studio that designs, builds, and operates production automation infrastructure for sales-driven businesses. As the studio's lead architect, I own the systems thinking: the logic, the failure modes, the architecture. I direct a team of developers who build to my spec, and I work hands-on with top real-estate, credit-repair, and mortgage operations across the USA and UAE, replacing brittle no-code stacks with self-hosted systems that survive real load.
  • Architect the logic and failure-mode strategy for every engagement; junior developers implement to my designs under my review.
  • Scaled UAE and US real-estate sales operations with end-to-end CRM automation, AI call analysis, and live reporting.
  • Set the standard for self-hosted n8n + PostgreSQL + Redis infrastructure, cutting failure rates from around 80% to under 0.1%.
  • Direct each project end-to-end: discovery, architecture, build oversight, monitoring, incident response, and clean handoff.
2024 — Present
InvestMenter Real Estate LLC · Dubai, UAE
Automation and CRM Lead
Architected and operate the full automation backbone for InvestMenter Real Estate LLC (InvestMenter Immobilien), a German firm in Dubai serving real-estate investors across the DACH region. 23 production workflows spanning Close CRM, Monday.com, PandaDoc, Slack, Google Workspace, and a self-hosted n8n cluster. Passed probation early and took on expanded, KPI-driven scope.
  • Replaced 800 Zapier workflows failing at an 80% error rate with just 23 self-hosted n8n workflows that do the same work — leaner, smoother, and at a 0.034% failure rate.
  • Migrated the entire estate to self-hosted n8n in queue mode (PostgreSQL + Redis + Docker + Traefik) in a one-hour live cutover with zero data loss.
  • Built an AI call-quality analyser (Whisper + 2-agent Claude) that scores every sales call against a 6-phase script and extracts investor objections.
  • Engineered real-time lead scoring, owner allocation between agents, and an A-to-Z referral system inside Close CRM.
  • Rebuilt the entire Close CRM sales process and integrated AI calling, planned and documented, run lean for leverage.
  • Personally root-caused 11+ production incidents and wrote 60+ reusable operating rules to keep the system self-healing.
2022 — 2024
Legacy Credit · Denton, TX, USA (remote)
Integration & Automation Specialist
Owned the A-to-Z sales-automation process for a credit-repair group, handling roughly 1,000,000 leads across three GoHighLevel sub-accounts spanning real estate, credit repair, partnerships, mortgage, and operations. Built and ran an estate of 353 Zapier workflows (2,093 steps, 160 live in production) that kept every business line moving without dropped follow-ups.
  • Designed 353 Zapier workflows across GoHighLevel, Slack, Google Sheets, CallTools, RingCentral, and Twilio, with 160 live concurrently.
  • Built a 81-step enrollment master workflow plus 56 multi-path branching flows for lead sorting and routing.
  • Shipped 18 AI-assisted (ChatGPT) workflows for lead handling and content generation.
  • Designed tag → action → workflow logic for lead transfer, texting cadences, and open-conversation tracking.
  • Built real-time performance pipelines with 12-hour auto-reset and Looker Studio dashboards for revenue, ad spend, and coach commissions.
// stack

Tools I build with.

Automation

n8n (self-hosted)ZapierMakeWebhooks

CRM & Comms

Close CRMGoHighLevelMonday.comSlackCallToolsRingCentralTwilioWordPress

AI & Voice

Vapi (voice agents)Claude (Sonnet / Opus)OpenAI WhisperChatGPT / OpenAI APIElevenLabsPandaDoc

Data & Infra

PostgreSQL · RedisDocker · TraefikLooker StudioQueue mode · Idempotency
// recognition

What people I've worked for say.

A community of thousands who turn to me for help, and letters of appreciation from founders, CEOs, and general managers across the businesses I've helped scale.

33.7K
members · worldwide
Admin & Moderator — global automation community
I lead a 33,700-member community of automation builders spanning the entire globe. I consult, troubleshoot, and help members solve real workflow problems. The kind of standing you only earn by shipping systems in production.
Visit the group →

"Shahmir has masterfully created over a thousand automation solutions across Zapier, Make.com, CRM platforms, and Slack. He represents what I call a 'force multiplier' — someone who not only performs excellently themselves but elevates the performance of entire teams. I give him my highest recommendation."

Marcus BoudreauxLegacy Solutions · Denton, TXRecommendation Letter · 2024

"In recognition of your impressive efficiency, quick execution, and ability to deliver high-quality work with remarkable speed. You keep the momentum strong and the team agile."

Michael Menter & ShareholdersChairman · InvestMenter Real Estate LLCCertificate of Recognition · 2025

"This amazing turnaround both in monetary terms and physical conditions symbolizes the unmatchable performance of the team, of which you have been a key resource person. Your in-depth involvement, hard work and professional competence speak volumes. Well done!"

Air Vice Marshal Muhammad Amir HayatChief Executive Officer · Skyrooms (Airport Hotel)CEO Appreciation Letter · 2021

"He understands the aims and outcomes of a project from the beginning and is effective in always completing them on time. Resourceful, dynamic, and with a particular ability in problem solving — highly respected, both personally and professionally."

Farhan SamiullahGeneral Manager · Airport HotelLetter of Recommendation · 2021
// education

Engineered foundations, top-tier results.

A computer-science degree backed by distinction-level coursework, and a national graduate exam placing me in the country's top percentiles. The academic spine under the production systems I ship.

2018 — 2023
B.S. · 4-year degree
B.S. Computer Science
Four years of systems, networking, databases, and software engineering, earning A-grade distinctions across writing, mathematics, and core CS. The exact disciplines I now apply to self-hosted, production-grade infrastructure.
Multivariable CalculusANumerical ComputingA−Analytical & Business WritingA−Web EngineeringA−
2024
National Testing Service · Pakistan
GAT-General — Graduate Assessment Test
Top 7%nationally · analytical reasoning
Pakistan's standardized master's-admission exam. I scored in the top tier across the board, and in the 92.7th percentile for analytical reasoning — the exact problem-solving muscle that untangles broken automation under live load.
92.7
Analytical %ile
85.1
English %ile
85.0
Accumulative %ile
Next
In progress
M.S. Cybersecurity / Information Security
Advancing into a master's in Cybersecurity & Information Security, formalizing the hardening, access-control, and infrastructure discipline I already build into every self-hosted system I run.
// contact

Let's build something that runs without you.

Tell me where your stack is leaking time or breaking under load, and I'll tell you how I'd rebuild it. No fluff.